Who should I contact if I want to initiate a Chargeback?
Compared to Refunds, Chargebacks can be time-consuming and costly. Please contact your travel provider to try and remedy the situation and request a refund before applying a Chargeback.
If you are unable to resolve your enquiry with your travel provider and you wish to raise a Chargeback, this will need to be applied through your card-issuing bank.
