What happens in the event of insolvency of my travel provider?
In the event of your Travel Provider’s insolvency, we will contact you via email (using the email address used to arrange your travel booking) to ensure you receive your purchase or a reimbursement.
What happens in the event I need to make a claim?
In the event you need to make a claim, you will need to complete an online form.
Once the form has been successfully submitted and reviewed by our team (we carry out a check to confirm that there is a valid Trust ID against your booking), we will administer your claim.
We will ensure that you receive either the product you purchased, or a replacement service, or a refund.
How and when do I initiate a claim?
If you made a booking with a travel provider who provided you with a Trust ID who has since been declared as insolvent (and you have not been provided with the product you purchased, replacement service or a refund) please complete our online Claim form.