How can I request a refund?
Should you wish to receive a refund, please contact your Travel Provider directly and a member of their team will get in touch to assist you with your request.
What is the status of my refund?
Refunds should appear into your account within 7 – 10 business days following receipt of the refund. If you have not received the refund after this time period, please do contact us or your travel provider for more assistance. Please note that refunds do not always appear as a new transaction on your bank statement. Depending on the original payment method, notification may instead appear beside the original transaction on your bank statement.
Where will my refund be sent to?
In the event of a refund taking place, funds will be returned via the original payment method. If you paid by credit or debit card, your funds will be returned to the bank account associated with the credit or debit card used to make payment in the original transaction.
If you paid by credit or debit card and this payment card has subsequently expired, funds will still be refunded successfully to the associated bank account.
If the bank account used to make payment has been closed subsequent to the original transaction, please let us know by contacting us.
