---
title: "Transaction Error Message: Account or user is blacklisted (card stolen)"
description: "**Message from Issuing Bank**: Cardholder account is blacklisted. **Cardholder Actions**: Cardholder must contact their bank Do not reattempt."
url: "https://trustprotects.me/faqs/transaction-error-message-account-or-user-is-blacklisted-card-stolen/"
updated: "2023-08-08"
category: What to do when a Transaction is declined
---

# Transaction Error Message: Account or user is blacklisted (card stolen)

**Message from Issuing Bank**:

Cardholder account is blacklisted.

**Cardholder Actions**:

Cardholder must contact their bank Do not reattempt.