---
title: "Transaction Error Message: CC/bank account holder not valid"
description: Cardholder including special characters in account holder field. Cardholder to check details in cardholder name field if decline continues, cardholder must contact their bank to rectify
url: "https://trustprotects.me/faqs/transaction-error-message-cc-bank-account-holder-not-valid/"
updated: "2023-08-08"
category: What to do when a Transaction is declined
---

# Transaction Error Message: CC/bank account holder not valid

Cardholder including special characters in account holder field.

Cardholder to check details in cardholder name field if decline continues, cardholder must contact their bank to rectify