Trust #
Funds paid by consumers are held in a trust account administered by independent trustees, who are a combination of solicitors and accountants. These funds are not released to the company until the contracted services have been fulfilled meaning in the event of insolvency your funds for unfulfilled transactions will be refunded to you. Your email receipt is confirmation to you that your money has been protected within Trust My Travel’s Trust Account(s).
In the event of insolvency, Trust My Travel will contact you to administer your claim and release monies from Trust My Travel’s Trust Account, you do not need to do anything. You can see a detailed definition of insolvency below.
Protected Processing #
Funds paid by consumers are protected via an Insurance policy held by Trust My Travel. Each traveller and the description of services sold is declared against Trust My Travel’s insurance policy directly against the failure of the merchant, known as ‘the principle’. In the event of the principle’s insolvency, you will be refunded for any unfulfilled products and/or repatriation to the UK (where applicable). Your email receipt is confirmation to you that your transaction has been declared against Trust My Travel’s insurance policy.
You can see a detailed definition of insolvency below. In the event of insolvency, Trust My Travel will contact you to administer your claim against Trust My Travel’s insurance policy, you do not need to do anything.
