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What to do when a Transaction is declined

43

Transaction Error Message: Declined do not honour
Transaction Error Message: Account Closed
Transaction Error Message: Account or user is blacklisted (card lost)
Transaction Error Message: Account or user is blacklisted (card stolen)
Transaction Error Message: Authentication failed due to suspected fraud
Transaction Error Message: Invalid card
Transaction Error Message: AVS mismatch
Transaction Error Message: Bin Number Blacklist
Transaction Error Message: Cancelled by user
Transaction Error Message: Card expired
Transaction Error Message: CC/bank account holder not valid
Transaction Error Message: Combination of street1 and street2 must not only contain numbers
Transaction Error Message: Declined (marked as invalid)
Transaction Error Message: Declined by authorization system
Transaction Error Message: Declined for invalid CVV
Transaction Error Message: Fraudulent transaction
Transaction Error Message: Invalid credit card, bank account number or bank name
Transaction Error Message: Risk management transaction timeout
Transaction Error Message: Timeout, uncertain result
Transaction Error Message: Transaction declined (additional customer authentication required)
Transaction Error Message: Transaction declined (amount exceeds credit)
Transaction Error Message: Transaction declined (card lost)
Transaction Error Message: Transaction declined (exceeds withdrawal count limit)
Transaction Error Message: Transaction declined (format error)
Transaction Error Message: Transaction declined (account temporarily not available. Please try again later)
Transaction Error Message: Transaction declined (Incorrect personal identification number)
Transaction Error Message: Transaction temporary blacklisted (too many tries invalid CVV)
Transaction Error Message: Transaction declined (invalid card)
Transaction Error Message: Transaction declined (invalid CVV)
Transaction Error Message: Transaction declined by authorization system
Transaction Error Message: Transaction declined (limit exceeded)
Transaction Error Message: Transaction declined (UserAccount Number/ID unknown)
Transaction Error Message: Transaction declined (wrong expiry date)
Transaction Error Message: Transaction declined (maximum transaction frequency exceeded)
Transaction Error Message: Transaction not permitted to cardholder
Transaction Error Message: Transaction declined (restricted card)
Transaction Error Message: Transaction declined (transaction not permitted)
Transaction Error Message: Transaction declined (suspected manipulation)
Transaction Error Message: Transaction declined (too many invalid attempts)
Transaction Error Message: Transaction declined (PIN entered incorrectly too often)
Transaction Error Message: Transaction declined (pick up card)
Transaction Error Message: User Authentication Failed 3DS
Transaction Error Message: VCS

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What to do when a Transaction is declined
Transaction Error Message: Card expired

Transaction Error Message: Card expired

Card has expired.

Cardholder can try a different card or contact their bank for a replacement card.

Updated on August 8, 2023

Transaction Error Message: Cancelled by user Transaction Error Message: CC/bank account holder not valid

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